Online Learning

Technical Support

Technical Support


If you have any difficulties with any of the online learning systems, for example a password is forgotten, please contact St Hilda’s School IT Services.

ST HILDA’S IT SERVICES

Hours:
Monday to Friday, 7.30am – 4.00pm

Phone:
07 5577 7300

Email:
helpdesk@sthildas.qld.edu.au

For any families who may need to borrow a device for their daughter to use for online learning or who need advice regarding device repair, please contact St Hilda’s School IT Services who will be able to assist.

A reminder that members of our St Hilda’s School community are able to purchase Apple products at a discount. These products can be delivered direct to your home. Click here to learn more/purchase. Should you have any issues accessing the Online Store, Apple Robina are happy to assist with processing orders manually – please email orders directly to robinabusiness@apple.com.

How will my Internet connection cope?


We have had many students testing the resources listed above from home during these past weeks. Indeed, many have been using Blackboard and Seesaw at home for years. Large downloads will depend on the speed of your connection, but we have found that slower non-NBN connections such as ADSL or mobile data in general cope well. In response to the need for online learning, the government has increased data allowances for those in remote areas and placed a range of sites on the data free list. We would recommend checking with your internet provider to ensure you have sufficient data allowance for the coming weeks.

A number of Internet providers have implemented measures to keep customers connected. Please find information for the major providers linked below for your reference.

If you have any issues accessing materials, please contact your daughter’s Form Teacher or subject-specific teacher so alternative arrangements can be made.

Update:
Using Microsoft Teams with video chat uses around 700MB per hour. If staff and students switch to an audio only call this will reduce the data usage greatly. It could also assist those with slower internet connections.

Our data recommendation would be at least 50GB per student per month, with provision for going over this limit. Data usage would also depend on the student using other services such as Spotify, Instagram, Facebook, YouTube, Facetime with friends etc.

Love, Compassion, Forgiveness, Hope, Grace